Refund policy

Return & Exchange Policy

We have a 7-day return and exchange policy, which means you have 7 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at toykiddos12@gmail.com. Please note that returns will need to be sent to the following address: [Panama center sir shah suleman road 1st floor Karachi, Pakistan.].

If your return or exchange request is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return or exchange will not be accepted.

You can always contact us for any questions at toykiddos12@gmail.com.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned or exchanged, such as:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns or exchanges on sale items or gift cards.

If you have questions about a specific item, feel free to contact us.

Exchanges
If you need a different item, size, or variant, you can request an exchange within 7 days. Once your request is approved, follow the return instructions and we will process your exchange accordingly.